Motability Operations

Complaint-handling workshops

Motability Operations is a non-profit organisation that helps disabled people to use their government-funded allowance lease vehicles. Since it started 35 years ago, it has made three million people mobile.

To give its disabled clients the best possible customer service, Motability Operations called in Clarity to run complaint-handling workshops.

Here’s what participants had to say about the training and the handouts:

“The Complaint Handlers’ Companion will prove very useful. The trainer created an environment which meant everybody could contribute without fear or being made to look foolish.”

“Fantastic sessions. The trainer was friendly, informal and engaging with everyone. I felt comfortable enough to speak up and join in. This training was imperative to my everyday role. I have learned a lot. You explain yourself impeccably. Thank you.”

“Thank you so much for all your help. I now feel much more confident in my ability.”